The Growth Engine
Fractional Ops support for SaaS founders ready to stop patching holes and start scaling with predictability. You've grown fast, but now you're facing hectic Ops, a war zone of an inbox and systems that once worked but now break under scale. The Growth Engine is your on-demand Ops partner. I bring structure, automation and operational efficiency.
The Growth Engine has two simple tiers. Same service, different level of intensity.
The Ops Reset Sprint
A 30-day "Deep Clean" for when you need an immediate exit strategy from the daily headaches. Perfect if you have a graveyard of half-finished tasks, little to no documentation and spend 5 hours per week figuring out who is handling what.
You'll receive:
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PM Workspace Rebuild: A full audit and reconstruction of your PM tool with standardised templates and naming conventions.
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The Crucial SOPs: I identify and document the top 5 critical processes currently causing the most friction.
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Workflow Mapping: Establishing a clear visual protocol for how a task moves from "Idea" to "Shipped" to keep your team aligned.
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A clean, scalable foundation for the next 6 months.
Growth Engine: Essentials Tier
Need 10+ hours back per week? This package is perfect for founders of teams (5-10 people) who are overwhelmed by admin and micro-management when all you need it motion.
You'll receive:
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Customer Help Desk: I’ll set up your customer help desk with efficient workflows, ticket routing and SLAs to keep your team moving and you out of your inbox.
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The Weekly Sync Master: I run your internal project meetings, ensuring "Definition of Done" is met without you needing to be in the call.
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Project Guardrails: Daily ownership of the PM tool. I ensure tasks don't slide and dependencies are managed proactively.
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Founder Shielding: Acting as the first line of defence between the team’s operational questions and your deep-work time.
Growth Engine: Leadership Tier
High-Velocity delivery management for growing teams (10–20 people). This tier is perfect if you’re facing cross-functional friction which is slowing down ship speed. You have developers waiting on requirements, marketing “launching” features still in staging and sales committing to “quick” features without consulting engineers.
You'll receive:
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Cross-Functional Handoff Protocols: Designing and enforcing the workflows between departments (e.g., marketing to dev handoffs).
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Capacity & Resource Planning: Moving from "guessing" to "knowing" exactly what your team can handle each sprint based on data-driven velocity.
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The "Company OS" Wiki: Building and maintaining the internal knowledge base so new hires are 100% productive in days, not weeks.
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Salary Protection: Maximising the ROI of your headcount by ensuring every team member is working on the highest-priority task at all times with automated daily standups for visibility.